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Never force customers to go 'on hold' again.

Virtual Hold® eliminates waiting ‘on hold’
by saving a caller’s place in the queue
and calling them back when it’s their turn.

Reduce customer frustration and improve efficiency.

The old model of toll free numbers, waiting
on hold, and confusing voice menus is over.

Trusted by Vodafone, Telefonica and DirecTV.

Videlica partners with the world’s leading
banks, airlines and retailers.
We’ll improve your Net Promoter scores too.

Serving 14 countries across Europe and Latin America.

Our offices in the UK and Ireland,
South America, the US and Caribbean,
supply virtual queuing solutions for
customer-centric companies like yours.

Virtual Hold® works for your business.

For Customers

  • Eliminate the frustration of waiting on hold
  • No more web and mobile "Dead-Ends"
  • Reach an agent from any channel
  • Avoid complex IVR menus
  • First Interaction Resolution

For Companies

  • Provide consistent experience from any channel
  • Improve loyalty and Net Promoter Scores
  • Reduce abandoned calls by at least 50%
  • Increase agent productivity
  • Rescue missed revenue opportunities

What annoys callers the most?

Can't get a human on the phone 89% | Too many phone steps needed 85% | Waiting on hold too long 82% | Repeating account information 79% | Getting to the wrong agent 77%

Source: Virtual Hold Technologies

Conversation Bridge® always leads to an agent.

It doesn’t matter where a customer starts an interaction––a phone, the web, a smartphone app, an online social community or a TV set-top box––Conversation Bridge leads them seamlessly to the right agent with exactly the right information on their first attempt.

Want to know more? Download our Fact Sheet

Geography is history.

From six international offices we build Virtual Hold and Conversation Bridge platforms for customers across 14 countries including England and Ireland, Brazil, Argentina, Colombia, Mexico, the US and Puerto Rico.

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Global Headquarters

Innovation House
Eastpoint Office Park
Dublin 3
Ireland
Tel +353 1 875 0159
Email

United States

100 Wooster Street
Unit 5
New York
NY 10012
Tel +1 212 420 8904
Email

Brazil

Rua Vergueiro, 1.353 – cj. 406
Torre Norte
Paraíso
CEP 04101-000
São Paulo – Sp
Tel +55 11 996011919
Email

Colombia

Calle 113 No. 7–21 Torre A
Of. 901
Bogotá
Colombia
Tel +57 1 6386434
Email

Mexico

Calle Fujiyama
49 Col. Las Aguilas
Alvaro Obregon CP 01710
México DF
Tel +52 1 5524213304
Email

Caribbean

250 Ave. Ponce de Leon
Suite 402 San Juan
PR 00918
Tel +1 787 402 6635
Email

Argentina

Tucuman 829 – 6to B
(C1049AAQ)
Ciudad de Buenos Aires
Tel +54 911 5577 8697
Tel +353 1 875 0159
Email

 

 

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