Videlica was founded in 2012 and is the Global Leader in deploying Virtual Queuing and Omni-Channel strategies for enterprise contact centres. Our clients operate some of the largest contact centres in the world and our technology helps them improve operational efficiencies that delivers frictionless customer journeys across all their channels. We help power customer interactions with Global brands without the accompanying frustration of hold time or negative experiences. Our teams have designed and deployed some of the most successful Virtual Queuing projects in complex, multi-site environments in over 13 countries. Our domain experience across all verticals such as Banking, Telco, Utility, Travel and Retail has won us numerous accolades and recognition from our industry peers. We know how to integrate Virtual Queuing solutions into your business to ensure that we protect your investment with no risk or operational impact to your incumbent systems.
What We Do
Videlica helps Global brands improve their customer’s experience at the contact point of the business. We reduce frustration and seamlessly create links between every entry point of your company into the contact center. We enable customers to speak to an agent regardless of whether they have first tried to reach you on the web, smart phones, QR codes, social media and we allow them to do it without lengthy hold times and having to repeat their information.
Our solutions dramatically improve Customer Satisfaction and Operational Efficiencies. With customers in 13 countries including the US, Brazil, Argentina, Columbia, Mexico, UK and Ireland, our blue chip client list include Airlines, Mobile Operators, Telco’s, Utility Operators and other leading corporates across many sectors.
Videlica’s vision is to become the leading delivery mechanism for innovative technologies in EMEA and LATAM. Our mission is to provide a runway to accelerate the delivery of high end impact technology across diverse geographies into the most sophisticated companies in the world.
Videlica – Experts in Intelligent Virtual Queuing and Omni-Channel Contact Solutions for Enterprise
Videlica Locations Worldwide
Our Leadership Team
Andrew SalisburyCo-Founder & Chief Executive Officer
Andrew started his first company along the US Mexico border in 1987 to provide long distance phone services to twin plant operators. He was founder and CEO of the Corsidian Group, the largest Contact Centre integration company in Latin America with offices in Brazil, Mexico, Puerto Rico, Colombia, Argentina and Ireland until their sale in 2011 to Aspect. As a founding partner of Videlica he brings 25 years international expertise in Latin America and Europe in the field of contact centers and innovation.
Donald McWeeneyCo-Founder & Chief Financial Officer
Donald joined Videlica at its inception as a founding partner and CFO. From 2004 to 2011, he was CFO of the Corsidian Group and handled the sale to Aspect in 2011. Donald was also co-founder of the Lab Red Consulting Group, a technology-consulting firm that was sold to Cemex in 2001, Mexico’s largest multinational. Prior to becoming an entrepreneur, Donald was an investment banker in New York and Latin America. He holds an MBA from New York University.
Alan JonesCo-Founder & Managing Director EMEA
Alan is a founding partner of Videlica and is currently EMEA Managing Director. Prior to joining Videlica, he was Regional Director Central & Eastern Europe for Misys Banking Systems, a FTSE 100 company where he led sales into some of the largest European banking groups. He has over 15 years international experience in the enterprise software sector dealing with global, multinational corporations. He has also held senior roles across the banking, insurance and technology sectors.
Andres AcevedoDirector of Operations and Technology
Andres is Director of Operations and Technology responsible for executing and fulfilling Videlica’s commitments to its clients through delivering the entire portfolio of products, services and solutions. Prior to joining the Videlica Leadership team, he served as the Technical Manager at Corsidian. Andres is a Qualified Systems Engineer with a Specialization in Telecommunications Projects Management.
The successful projects we have delivered has earned us industry awards and recognition for both us and our clients.
2014 Irish Contact Centre & Shared Services Awards Finalist
Vodafone Ireland and Videlica were finalists in the prestigious Irish Contact Centre Awards for the category of Best Use of Technology. This followed the highly successful roll out of Videlica’s Intelligent Virtual Queuing Solution in 2014.
2013 CCA Best Technology Partnership Award
In 2013 together with our client, Vodafone UK, Videlica won the prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’ in recognition of our success in tackling one of customers’ biggest frustrations – being put on hold.
Vodafone UK and Videlica triumphed against a shortlist of five finalists in the CCA Excellence Awards 2013, the UK’s most sought-after recognition programme for contact centre operators and partners.
2013 Latin American Contact Center Innovation Award
DirecTV, one of the worlds largest satellite broadcast providers and technology partner, Videlica won the prestigious 2013 Colombian Contact Center Innovation Award. The award was in recognition of the highly successful delivery by Videlica of Intelligent Virtual Queuing functionality via customer Set-Top boxes. With this service, DirecTV customers can request contact centre support by using their remote control and avoid having to navigate through complicated IVRs.