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03 Aug

Videlica Solution Suite

Please download a copy of our solution suite here: English version Spanish version      ...

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22 Jun

Waiting on Hold Drives 12% of UK Customers To Defect

FAILURE TO TACKLE CALL QUEUES COSTS UK BUSINESSES £3.7 BILLION 12% of customers have switched suppliers because of call queue Customer switching over phone queues costs UK business £3.7 billion Broadband & retail take biggest hit from call queue frustration Customers want automatic callbacks to avoid hanging on the phone Dublin, Ireland – June 22, 2015 - Keeping customers waiting in phone queues costs UK businesses an estimated £3.7 billion a year, according to research which found that 12% of consumers have switched to a rival supplier because of frustra...

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