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PHONE QUEUE FRUSTRATION DRIVES 12% OF CUSTOMERS TO DEFECT

Download Our Free call center white Paper

How much is keeping your customers waiting in a phone queue really costing your business?
Download the report for survey results of over 2,000 UK consumers and their attitudes to waiting on hold in call queues.
Find out how a negative queuing experience adds up to more than £3.7 billion in lost revenue for UK businesses every year as customers defect to competitors directly as a result of frustration over call queues.
Critical insights that impact on customer loyalty and revenue include:

  • UK verticals that take the biggest financial hit from call queue frustration
  • Age groups most likely to defect to a rival supplier if you keep them waiting
  • How customers really want to contact you and what frustrates them
  • The gap between customer perception and reality on call queuing times
  • The number one solution customers want in order to avoid call queues

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