Videlica was founded in 2011 and is the Global Leader in deploying Virtual Queuing and Omni-Channel strategies for enterprise contact centers. Our clients operate some of the largest contact centers in the world and our technology helps them improve operational efficiencies that deliver frictionless customer journeys across all channels. We help power customer interactions with Global brands without the accompanying frustration of negative experiences. Our teams have designed and deployed successful customer experience and contact projects in complex, multi-site environments in over 13 countries. Our domain experience across all verticals such as Banking, Telco, Utility, Travel and Retail has won us numerous accolades and recognition from our industry peers. We know how to integrate solutions into your business to ensure that we protect your investment with no risk or operational impact to your incumbent systems.
What We Do
Videlica was founded in 2011 and is the Global Leader in deploying Virtual Queuing and Omni-Channel strategies for enterprise contact centers. Our clients operate some of the largest contact centers in the world and our technology helps them improve operational efficiencies that deliver frictionless customer journeys across all channels. We help power customer interactions with Global brands without the accompanying frustration of negative experiences. Our teams have designed and deployed successful customer experience and contact projects in complex, multi-site environments in over 13 countries. Our domain experience across all verticals such as Banking, Telco, Utility, Travel and Retail has won us numerous accolades and recognition from our industry peers. We know how to integrate solutions into your business to ensure that we protect your investment with no risk or operational impact to your incumbent systems.