The digital transformation journey follows
many paths and can impact your business
in different ways. You need to balance
strategy with execution, use technology to
accelerate your innovation agenda,
integrate intelligence, and leverage the
cloud to improve employee and customer
experiences.
At Videlica, we can help with a full range of
applications. Our approach combines Unified
Communication solutions for better
customer relationships across any
communication channel.
What We Offer?
We have an omnichannel solution that includes all the elements that are needed to
interact with customers:
Inbound
Intelligently connect your
customers with the best qualified
agent via IVRs, Video Calls, WS,
SQL, VOH, TTS, ASR, and more
Outbound
Predictive marker, progressive,
predicted, automatic or assisted
blaster (Robocalls), broadcast,
by skills, AMD, CPS, etc.
Omnichannel
Voice, WebChat, Email,
Facebook, SMS, Messenger,
Twitter, WhatsApp, Telegram,
MS Teams from a single console
Analytics
Display real-time metrics in rich
dashboards and have a multitude of
pre-built historical reports delivered
right to your inbox.
Quality Management
100% call recordings and transcripts
with evaluation forms, as well as live
monitoring of calls and agent screens
for coaching.
A comprehensive and quick demo for our offer
can be easily arranged.